Consumer Resources

Area Agency on Aging / Long-Term Care Ombudsman

Premium Health Home Care Services is committed to ensuring that consumers have access to information regarding their rights and available resources.

Consumers may contact the Long-Term Care Ombudsman Program serving their county for assistance with concerns regarding their rights, health, safety, welfare, or long-term care services.

Pennsylvania Department of Health Complaint Hotline
1-800-254-5164
Local Resources

Local Ombudsman Information

View the Area Agency on Aging / Ombudsman Contact Directory for the county in which you reside.

CountyOmbudsman ProgramPhone
Adams CountyLocal Ombudsman Program 717-334-9296
Berks CountyLocal Long-Term Care Ombudsman Program (610) 478-6500
Bucks CountyLong-Term Care Ombudsman Program 267-880-5716
Carbon CountyLocal Ombudsman Program 610-824-7830
Chester CountyLong-Term Care Ombudsman Program 610-344-6350
Columbia CountyLocal Ombudsman Program 570-784-0828
Cumberland CountyLocal Ombudsman Program 717-240-6110
Dauphin CountyLong-Term Care Ombudsman Program 717-780-6187 / 717-780-6206
Delaware CountyLong-Term Care Ombudsman Program 610-872-1868
Lancaster CountyLong-Term Care Ombudsman Program 717-299-7979
Lebanon CountyLong-Term Care Ombudsman Program 717-274-2834
Lehigh CountyLong-Term Care Ombudsman Program 484-619-3337
Luzerne CountyLong-Term Care Ombudsman Program 570-344-7190
Monroe CountyLong-Term Care Ombudsman Program 570-344-7190
Montgomery CountyLong-Term Care Ombudsman Program 610-278-1320
Northampton CountyLong-Term Care Ombudsman Program 484-619-3337
Perry CountyLocal Ombudsman Program 717-582-5128
Philadelphia CountyLong-Term Care Ombudsman ServicesCARIE 215-545-5724
Center in the Park 215-844-1829
Pike CountyLong-Term Care Ombudsman Program 570-344-7190
Schuylkill CountyLocal Ombudsman Program 570-622-3103
York CountyLong-Term Care Ombudsman Services 717-771-9610
Consumer Notice

Consumers, their legal representatives, or responsible family members may contact the applicable local Ombudsman Program regarding concerns involving long-term care services. If assistance is needed identifying the appropriate local Ombudsman, contact the Pennsylvania State Long-Term Care Ombudsman Office at 717-783-8975.