Premium Health Home Care Services (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information.
1. Information We Collect
We may collect the following types of personal information:
a. Client Information
- Name, address, phone number, and email address
- Date of birth
- Emergency contact information
Health-related information necessary to provide home care services (such as mobility needs, care preferences, and daily living assistance requirements)
Insurance or payment-related information, when applicable
b. Employee and Applicant Information
Name, contact information, and employment history
Background check information (as permitted by law)
Scheduling and work-related communications
2. How We Use Personal Information
We use personal information for the following purposes:
To provide home care services, including assistance with activities of daily living such as dressing, bathing, cooking, and mobility support
To communicate with clients, family members, and employees regarding scheduling, care updates, and service-related matters
To manage employment relationships, including scheduling and internal communication
To comply with legal, regulatory, and licensing requirements
To improve our services and internal operations
3. How Personal Information Is Shared
We do not sell personal information. Personal information may be shared only as necessary and as permitted by law, including:
With authorized employees and caregivers to deliver care services
With healthcare providers or family members when authorized by the client
With service providers who assist us with business operations (such as payroll or IT services), under confidentiality obligations
When required by law, regulation, or legal process
SMS consent is not shared with third parties or affiliates. for marketing purposes
4. SMS Communications and Consent
If you choose to receive SMS messages from Premium Health Home Care Services, your consent is used solely for communication purposes related to our services and operations.
SMS consent is not shared with third parties or affiliates.
SMS Terms and Conditions
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Premium Health Home Care Services. This includes SMS messages for conversations (between employees) and conversations (external). Message frequency varies. Message and data rates may apply. See the privacy policy at www.phhcares.com
. Message HELP for help. Reply STOP to any message to opt out.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure.
6. Your Privacy Rights
Depending on applicable law, you may have the right to:
Access or request a copy of your personal information
Request corrections to inaccurate information
Request limitations on certain uses or disclosures
To exercise your rights, please contact us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Premium Health Home Care Services
2312 Fairmont Ave, Ste.404, Reading, PA 19605
Phone: 610-943-5450
Email: phealth@phhcares.com